Shipping & Returns
Shipping Policy
Order Processing
All orders are carefully processed within 1–3 business days after payment confirmation.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Delivery Times
Estimated delivery times vary depending on your location.
Most orders arrive within 7–15 business days, although delivery times may occasionally be affected by customs processing, public holidays, or unforeseen courier delays.
Shipping Costs
Shipping costs are calculated at checkout.
From time to time, VitaNest may offer free shipping promotions on selected orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to become available after dispatch.
Incorrect Shipping Information
Please ensure your shipping details are correct before completing your purchase.
VitaNest cannot be held responsible for delays or unsuccessful deliveries caused by incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery period, please contact our support team.
We will work with the shipping carrier to investigate the issue and assist you as quickly as possible.
Returns & Refunds Policy
30-Day Return Policy
We want you to shop with confidence.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Eligibility for Returns
To qualify for a return, products must:
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Be unused.
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Be in their original packaging.
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Be returned in the same condition in which they were received.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as reasonably possible after receiving your order.
Include photographs of the product and packaging so we can resolve the issue as quickly as possible.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed using the original payment method.
Please note that processing times may vary depending on your payment provider.
Non-Returnable Items
For hygiene and safety reasons, opened or used skincare products cannot be returned unless they are damaged or defective upon arrival.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has been processed or dispatched, we may no longer be able to make changes or cancel it.
Need Assistance?
If you have any questions regarding shipping, returns, or refunds, please contact us at:
We aim to respond to all enquiries within 24 business hours.